Job Description

Position Overview

Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System . This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.

This is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.

Work Schedule

This position supports 24/7 operations .

Coverage includes:

• Monday – Friday: 7:00 PM – 7:00 AM
• Weekends (Saturday & Sunday): 24-hour coverage
• Federal Holidays: 24-hour coverage

Schedules may include:

• Overnight shifts
• Weekend shifts
• Holiday shifts

Key Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Route calls to the appropriate departments, clinics, and personnel.
• Operate computerized telephone and switchboard systems.
• Use overhead paging, radio, and emergency communication systems.
• Respond appropriately to emergency situations, alarms, disaster notifications, and code calls.
• Maintain accurate call logs and incident documentation.
• Report telephone or communication equipment issues.
• Assist callers with placing outgoing calls when needed.
• Follow established procedures for emergency communications and security events.
• Maintain patient privacy and confidentiality at all times.
• Provide courteous customer service to patients, visitors, and medical staff.
• Work effectively during high call volumes while maintaining accuracy.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.
• Excellent verbal communication and active listening skills.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional telephone etiquette.
• Ability to remain calm during emergencies.
• Dependable attendance and punctuality.
• Ability to pass required federal background screening and credentialing.

Required Skills

• Exceptional customer service
• Professional communication
• Attention to detail
• Problem-solving
• Time management
• Teamwork
• Confidentiality and discretion
• Ability to prioritize multiple tasks simultaneously

Benefits

Viakorp offers eligible employees:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Paid federal holidays (as applicable)
• Professional training
• Career growth opportunities
• Supportive team environment

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