Job Description

Sr. Software Engineer - Site Reliability

About ShipperHQ:

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics. 

Position Overview:
We’re seeking a Senior Site Reliability Engineer to join our fast-paced Engineering team. The ideal candidate is a self-starter with a strong engineering mindset who can take ownership of our cloud systems, reference architectures, deployment processes, and landing zones. This role requires deep experience with AWS, DevOps practices, and automation to support and improve our complex cloud environment.

Responsibilities:

• Design, implement, and maintain Infrastructure as Code (IaC) for cloud systems
• Build and provision solutions that improve cloud operations and support engineering and QA teams
• Develop, maintain, and optimize CI/CD pipelines for deployments across multiple environments
• Collaborate with security teams to maintain a strong security posture
• Configure and maintain highly available systems in AWS
• Build and maintain observability, monitoring, and logging systems
• Support software engineers and collaborate on infrastructure needs
• Guide teams on best practices for infrastructure, deployment, and reliability
• Implement monitoring and logging standards for infrastructure and applications
• Develop tools and services that reduce operational dependencies on the DevOps team

Qualifications:

• 5+ years of experience in Software Engineering, Site Reliability Engineering, DevOps, or similar roles
• Strong experience with AWS, particularly in multi-region or multi-tenant environments
• Background in software development with a solid understanding of modern engineering practices
• Experience managing infrastructure using Infrastructure as Code, preferably Terraform
• Hands-on experience with CI/CD tools such as GitLab
• Experience working with containerized environments and modernizing applications
• Familiarity with observability, monitoring, and incident response practices
• Experience working with databases, enterprise systems, or eCommerce platforms
• Proficiency in administering Linux/Unix systems
• Strong understanding of Agile methodologies and test-driven development practices
• Collaborative mindset with a proactive, solutions-oriented approach
• AI fluency: You leverage a diverse AI toolkit to accelerate your output. You don't just "prompt and pray"; you have a strong grasp of AI governance, including how to protect proprietary data and how to critically audit AI-generated results for accuracy and compliance with company standards 

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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