Job Description

Hi,

Greetings! This is Kartik from Soho Square Solutions. I am reaching out to you on an exciting job opportunity with one of our clients.

Job Title: Call Center Representative

Job Location: Cincinnati, OH

Duration : 90 days

Work days: 5 days a week - Tuesday Saturday or Sunday Thursday

Start Date :: 26 October and November 2nd, 2026

This role will require you to work flex times between the hours of 9 AM-9PM EST and 1 day per weekend

We're proud to offer you flexibility and the equipment and tools needed to succeed. This role will allow you to work from home full time. We only ask that you have a quiet, distraction-free workspace with reliable high-speed internet.

Please note, on occasion, you will be required to commute for in-person engagements including trainings and team activities. Also, Please answer below questions

• Is the candidate proficient in using Chromebook?

• Is the candidate within 60 miles or 60 minutes away from Hub in Cincinnati?

• Is the candidate proficient using dual monitors?

• Is the candidate flexible to work between the hours of 9AM-9PM EST and 1 day per weekend (total of 5 working days)?

• Is the candidate able to multitask?

• Does the candidate have atleast 1 or more years of customer service experience of any kind?

• Is the candidate proficient with utilizing Microsoft Office programs and Outlook?

Job Description:

• We're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.

• As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We're here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.

Our Way of Working

What you'll do as a Customer Service Representative?

• As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders' experience.

You'll be responsible for:

• Handling Inbound Calls

• Delivering exceptional service

• Managing customer information

• Resolving inquiries

• Authorizing sales

• Building relationships with clients, customers, and colleagues

What You'll Need to be Considered:

• Be at least 18 years old

• 1+ year customer service experience of any kind

• Demonstrate at least an intermediate level of computer skills including the ability to:

• Navigate and manage information across multiple windows and software platforms efficiently

• Maintain typing proficiency while actively conversing with customers

• Utilize Outlook or other Microsoft Office programs effectively

• Employ search tools to quickly find necessary information

• This role will require you to work flex times between the hours of 9 AM-9PM EST and 1 day per weekend

Preferred Qualifications and Skills:

• 6+ months of experience in banking or financial industry

• 6+ months experience working in a virtual environment

• 1+ year experience working in a call center environment

• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints

• Comfortable receiving ongoing performance feedback and coaching

• Comfortable with ongoing change and learning new technology/processes

• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively

• Strong decision-making and problem-solving skills

Thanks & Regards

Kartik Chauhan

Sr Technical Recruiter

Email ID: kchauhan@sohosqs.com

106 W 32 Street #108 New York, NY 10001, USA

1 University Ave, Toronto, ON M5J 2P1, Canada

Job Tags

Hourly pay, Full time, Internship, Seasonal work, Work at office, Remote work, Flexible hours, Weekend work

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